IELTS Speaking Part 2 – Describe a complaint

Describe a complaint you made and you were satisfied with the result

You should say:

  • When it happened
  • Who you complained to
  • What you complained about

Why you were satisfied with the result

I’d like to talk about the time I made a complaint to the manager of a restaurant and I was pretty satisfied with the way he handled the whole thing.

Here’s what happened.

The other day, I was eating out in a restaurant with some of my friends near my high school. We were joking, laughing and having fun. However, all of a sudden, I noticed a bug right in the middle of a dish. I couldn’t name what kind of bug it was, it’s like a cockroach or something, anyway, I felt so disguised, I mean, it was so stomach turning. All of us suddenly lost our appetite. We were so angry, so we sent for the manager, and I was like, ‘We didn’t order this bug, what’s it doing in my soup? Any explanations?’ He was terribly sorry, and he said something like… ‘It must have been an accident, our kitchen is spotless, the food hygiene in our restaurant is completely guaranteed’, blah, blah, blah…

And in order to show how sorry he was, he decided to make it up to us. He said, everything we ordered that day was on the house, and he hoped this accident wouldn’t stop us from visiting his restaurant in the future. He promised, he would give us a free dish every time we go there.

So I’m pretty satisfied with his attitude and I like the fact that he could take on his responsibility as a manager.

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